Reimagine Dentalcare Experience: Smarter Solution for Faster Dental Workflow

Overview: 

Technext reimagined the user experience for Dentalcare. A subscription-based web application, while functionally it’s fine, presented specific UX issues at every touchpoint. From locating subscription option to navigating patient records, all of it seemed complicated.

Technext was tasked to turn this complex UI into a more usable and intuitive one. 

Design:

Redesigning UX needs proper research. Analyzing the user’s behavior and feedback, helps to locate the main pain points that should be improved. 

The redesign of Dentalcare followed the same ideology. We researched on their existing platform, users and their feedback, and found what they actually need.

• Simplify the patient information management
• Easy and secure access to patient records and treatment history
• Easy to locate subscription status
• Online patient feedback and reviews collection
• Secure messaging for healthcare provider and patient
• Patient portal for self-scheduling, appointments, and payment

Our end user of this platform is their existing dentists. So, every new section and page was validated against one question: does this make a dentist’s daily workflow faster and less effortful? We removed the ambiguity in subscription management, brought the treatment history to the surface, and organized the dashboard in a way so that most-used actions are just one click away. We also established a unified visual language for the entire platform by maintaining consistency in color and typography.

Impact:

• A simplified interface to manage patient information
• Navigation friction reduced 60%
• Easily locatable subscription option
• Streamlined the process for patient from self-scheduling to making appointments and payment execution 
• An engaging dashboard that speaks for dentists

Centering the redesign around the dentist’s workflow without following general UI patterns resulted in a platform dentists actually enjoy working.