Technical Support Engineer

About the Role:

Technext Limited is seeking a motivated and skilled Technical Support Engineer to provide top-notch support and troubleshooting for technical issues related to software or other technical products/services. The successful candidate will be responsible for diagnosing problems, offering solutions, and ensuring customers understand how to use our products and systems effectively.

Responsibilities:

• Serve as the primary point of contact for client inquiries and system-related issues.
• Resolve technical problems by engaging with clients through video calls, phone calls, emails, or live chat, offering clear written instructions and technical guidance.
• Assist management in developing training materials related to troubleshooting and usage of the system.
• Provide clear, accurate feedback to customers and prepare timely reports.
• Log and track all technical issues systematically.
• Follow up with clients to ensure their workflows are fully functional after troubleshooting.
• Monitor daily performance of technical systems to ensure smooth operation.
• Escalate unresolved issues to appropriate internal teams (e.g., software developers, UI/UX designers).
• Utilize internal databases or external resources to provide accurate technical solutions.
• Foster positive relationships with clients, ensuring satisfaction.
• Collaborate with internal teams to facilitate communication, link exchange, and content initiatives.

Technical Skills:

• Proficiency in English (listening, reading, writing, speaking).
• Solid understanding of HTML, CSS, JavaScript, and frameworks such as React JS and Bootstrap.
• Strong problem-solving abilities and the capacity to explain technical solutions clearly to non-technical customers.
• Comfortable assisting clients via remote desktop programs.
• Excellent written and verbal communication skills to provide step-by-step technical help.
• Strong time-management skills, with the ability to prioritize and set reasonable deadlines.

Experience:

At least 1.5+ years of professional experience in a relevant technical support or IT troubleshooting role.

Why Join Technext?

• Growth Opportunities: We are committed to your professional development, offering continuous learning and career growth.
• Creative Environment: Work within a supportive, collaborative, and innovative team of designers and developers.
• Learning & Development: Gain hands-on experience and mentorship from industry experts.
• Work-Life Balance: Enjoy flexible working hours and a healthy work-life balance.